Privacy Policy

Victoriam Dispatch is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or communicate with us.

  1. Information We Collet

    We collect personal information in the following ways:

    • Information You Provide: Name, phone number, email address, and business details when you fill out a form, sign up for services, or communicate with us.
    • Automatically Collected Data: IP addresses, browser type, and device information through cookies and analytics tools.
    • Communication Data: SMS messages, emails, and customer support interactions.

  2. How We Use Your Information

    We use your information for:

    • Providing dispatch and logistics services.
    • Sending updates about loads, deliveries, and operational changes.
    • Customer support and responding to inquiries.
    • Improving website functionality and security.
    • Compliance with legal obligations.

  3. SMS Communication & Consent

    By providing your phone number and opting into SMS communications, you agree to receive:

    • Dispatch notifications and load assignments
    • Shipment tracking updates
    • Appointment reminders
    • Urgent service alerts (e.g., delays, route changes)

    🛑 SMS consent is NOT shared with third parties or affiliates for marketing purposes. Your opt-in applies only to Victoriam Dispatch and the services we provide.

    📩 To unsubscribe from SMS updates, reply STOP at any time

    🆘 For assistance, reply HELP or contact us at: [email protected] | +1 650-709-2090

  4. Types of Messages Sent

    • Dispatch confirmations
    • Load tracking updates
    • Appointment reminders
    • Customer support notifications

  5. Opt-In and Consent Agreement

    • Customers must explicitly consent before receiving SMS.
    • By opting in, they agree to receive messages related to dispatch and logistics.

  6. Opt-Out Instructions

    • Customers can reply STOP anytime to unsubscribe.
    • Customers can reply HELP for assistance.

  7. Message Frequency & Carrier Disclaimer

    • "Message frequency may vary based on service use. Standard message and data rates may apply."

  8. Privacy Commitment

    • "We do not sell or share your personal information. SMS data is used solely for providing dispatch and tracking updates."

  9. Sharing Your Information

    We do not sell, rent, or trade your personal information. We may share your data with:

    • Service providers who assist in our operations (e.g., SMS platforms, email services).
    • Legal authorities if required by law.

  10. Data Security

    We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no internet transmission is 100% secure.

  11. Your Rights

    Your Rights

    • Access, update, or delete your personal information.
    • Withdraw consent for marketing or SMS communications.
    • Request a copy of the data we hold about you.

    For any privacy-related requests, contact us at [email protected]

  12. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

  13. Contact Us

    For questions about this Privacy Policy, please email us at [email protected]